Please read the following terms and conditions closely before ordering from SpyTown.com. By accessing, browsing, and using this Site and the hardware it's hosted on, you (Visitor) acknowledge that you have read, understood, and agree to comply with these Terms and Conditions of Use. Please note terms are VISA,Mastercard or AMEX in the United States. Outside the United States terms are "T/T" (Wire Transfer),Money Order or Western Union.Government Agencies and Universities may Download a Credit Application and a SpyTown Order Form.Note: SpyTown.com protects our customers information by the use of secure server software. When an order is placed the secure server software encrypts all the information you input prior to being sent to us. Please note all sales are Final. As a policy, SPYTOWN does not ship to addresses other than the "Bill To" address unless the order is being shipped to your job or to an alternate business address. Please provide company name if applicable. To expedite the processing of your order, you must provide the billing address where you receive your credit card statement. Otherwise your order may be delayed. SpyTown.com is required to collect applicable sales tax on transactions shipping within the state of New York as required by law. All new customers are assumed to be taxable unless valid documentation stating otherwise is provided. Valid documentation includes a resale or exemption certificate issued by the State, completed, and signed by you. It must include your State assigned resale/exemption number. Your written statement claiming resale or exemption status is insufficient. To claim non-taxable status, we must have a properly completed state issued document from all states listed above to which you ship merchandise. Any taxes that appear on your online order are a very close approximate if not in most all cases exact. The actual taxes charged to your credit card will reflect all the applicable state and local sales taxes, and will be calculated when your order is actually shipped. State Issued Resale and/or
Exemption Certificates must be submitted via
e-mail, fax
(718-709-0501) or mailed to: If you need a Blank Tax Resale form for New York NYS TAX RESALE FORM.Then fax this form along with your order to 718-709-0501. RETURN POLICY Spytown will accept returns and exchanges within 15 days from the date of purchase except for any open or used items. The following merchandise is non returnable, non exchangeable and not sold on a trial basis: SOFTWARE, PRINTERS, ALL RECORDING DEVICES INCLUDING VCR’s, DVR’s, DIGITAL VOICE RECORDERS,TELEPHONE RECORDERS, SPRAYS, LIQUIDS and POWDERS. All returns/exchanges are subject to a Return Authorization. Click on link to Request a Return Authorization Number and fill out the RMA Request form
Special Order - Non Cancelable items have the following terms: All returned merchandise must be in original carton and packing material with all factory standard items. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially shipped 'double-boxed' must be returned to SpyTown.com in like fashion. We reserve the right to refuse any package that does not comply with our Return Policy. AUTHORIZED RETURNS must be shipped (freight prepaid) to: SPYTOWN Returns Department 1227 Walt Whitman Road Melville , NY 11747 RA # ___________ We reserve the right to refuse any package not in compliance with our return policy. IN WARRANTY PRODUCTS: At our Discretion, SPYTOWN will repair or replace without charge to the customer any merchandise proven defective in material or workmanship for the period of the manufacturer warranty. Manufacture terms and conditions of warranty policy are indicated on warranty materials packed with your shipment. OUT OF WARRANTY PRODUCTS: When merchandise is returned as defective and is no longer covered under the warranty period or warranty has been void due to misuse of equipment or acts of nature the customer will be advised of an estimated cost for repair. Customer must authorize acknowledgment of this estimated cost within 14 days of notification. If such acknowledgment has not been received, SPYTOWN reserves the right to dispose of defective merchandise. SHIPPING We ship Via UPS (United Parcel Service). All orders shipped require an authorized signature upon receipt. Items ordered on Friday with a UPS RED Delivery will be delivered on Monday via UPS. If Saturday Delivery is required, there is an additional $10.00 charge to your order.You must state "Saturday Delivery on your order" in the Comments Field. 
Click here or on the UPS Delivery man to Track a Shipment
Export Administration Regulations (EAR). All orders placed with SpyTown.com
are subject to United States (U.S.) export control laws. Specifically, the Export
Administration Regulations (EAR) prohibits dealing with certain denied parties
and end-users that may be involved in conventional weapons and weapons of mass
destruction - chemical, biological, nuclear weapons, or missile technology. Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight. If the packaging appears damaged on the outside, please refuse to accept the package(s) from the shipper; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within two days of your receipt of the product that it was damaged. Please open all boxes immediately and check for contents and damage. We must know within 2 days upon your receiving products of any damage/problems. In order to serve you better we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within two days of receiving the product. Orders can be placed with SpyTown.com 24 hours a day, 7 days a week, 365 days a year online or via e-mail, or fax (718) 709-0501. SpyTown.com phone lines 1-718-709-0500 are open from 9 A.M. Eastern Time to 5 P.M. Eastern Time - Monday thru Friday for Phone Orders, technical assistance, system design, questions and/or comments. SpyTown.com voice mail and fax machine are available 24 hours, 7 days a week, 365 days a year. SpyTown.com offices may be closed or hold special hours of operations during holidays. Special hours of operations will be noted on our web site as well as our voicemail system. All orders placed will be processed during normal business hours. PRODUCT INFORMATION/SPECIFICATIONS Product information is furnished by product manufactures and is believed to be accurate. However, no responsibility is assumed by SpyTown.com for its use. Product specifications and availability are subject to change without notice. Manufacturer’s specifications may be approximate, and we hold no responsibility for errors or inaccuracy of specifications. Any delivery indication furnished represents only the best estimate of time required to make shipment. We shall not incur any liability, consequential or otherwise, due to any delay or failure to deliver for any reason. Prices and availability are subject to change without notice. Although we try to assure accuracy, SpyTown.com cannot be responsible for typographic errors.
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are ® ™ © of their respective owners.
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